23197 - Account Director - Technology & Semiconductor

Grow Your Career as an Account Director with Us

 Are you an experienced Account Leader who knows how to manage strategic technology customers, lead large delivery organizations, and own both customer success and business performance?

QualityAI is seeking an Account Manager to take end-to-end ownership of our strategic Technology and Semiconductor accounts.

This is a hands-on leadership role for someone who excels at managing complex client environments, large-scale delivery operations, and multi-disciplinary teams - while maintaining full accountability for financial performance and long-term client success.

Responsibilities

• Serve as the primary executive point of contact for senior stakeholders within technology and semiconductor companies.
• Build trusted executive relationships and become a strategic partner to key customer stakeholders.
• Delivery Accountability: Own end-to-end delivery across multiple engagements, ensuring scope, quality, timelines, and SLAs are consistently met.
• Account Health: Proactively manage risks, dependencies, escalations, and governance to ensure long-term client stability and satisfaction.
• Full responsibility for account financials, including revenue, gross margin, forecasting, and cost control.
• Sustainable Growth: Identify opportunities for account expansion based on delivery excellence, client needs, and long-term roadmaps.
• Commercial Stewardship: Partner with internal stakeholders to manage pricing, renewals, and contractual commitments.
• Tech/Semiconductor Expertise: Apply deep domain knowledge to guide delivery and solution direction.
• Strategic Insight: Anticipate market and technology changes to proactively guide clients and internal teams.

Requirements

• Proven experience leading large, complex accounts or programs in Technology / Semiconductors.
• Proven experience managing large-scale operations, including oversight of 100+ employees and managers.
• Technical Orientation and an understanding of the Technology / Semiconductor ecosystem and terminology.
• Client-Facing Operations: Strong background in managing senior client relationships through delivery ownership, not pure sales.
• Demonstrated ownership of P&L, forecasting, and margin management.
• Ability to lead through influence, manage senior stakeholders, and scale teams.
• Ambition to grow into a broader sector or portfolio leadership role.