23343 - Junior Lab Technician

QualityAI is the leading AI-first quality engineering company. We deliver end-to-end quality management services across the business and technology life cycle for enterprise customers who need certainty at Go-Live. 

We build and test services and products using AI, working across data, models, platforms, devices, and infrastructure to ensure those systems perform as expected at scale. 

Grow Your Career as a IT Support Specialist with Us - Haifa.

The role involves front-line user support, troubleshooting complex issues, maintaining diverse IT environments, and working with advanced organizational technologies.

Responsibilities  

• Provide Tier 1 IT support and handle escalated Tier 2 issues as needed.
• Troubleshoot hardware, software, and basic networking issues.
• Manage incidents and service requests via ticketing systems.Install, configure, and maintain end-user devices, including image deployment.
• Support Windows environments, meeting room equipment, and basic server, virtualization, and network infrastructure.
• Deliver high-quality, service-oriented support and collaborate with IT teams.

Requirements  

• Minimum 1 years of experience providing front-line IT support to end users (Tier 1).
• Tier 2 experience – an advantage.
• Basic knowledge and experience in Networking (Layer 2/3) – IP addressing, subnet mask, MAC address.
• Strong hardware troubleshooting and DEBUG-level technical skills.
• Extensive knowledge of Windows operating systems (Linux – an advantage).
• Basic knowledge of servers and virtualization, especially VMware.Basic understanding of networking equipment (switches / firewalls).
• Experience operating and supporting IT equipment in meeting rooms.
• Fast learner with strong problem-solving abilities.
• Team player with excellent collaboration skills.
• Exceptional customer service orientation as part of your professional DNA.