24338 - IT Support Specialist

QualityAI is the leading AI-first quality engineering company. We deliver end-to-end quality management services across the business and technology life cycle for enterprise customers who need certainty at Go-Live.

We build and test services and products using AI, working across data, models, platforms, devices, and infrastructure to ensure those systems perform as expected at scale.

We’re Hiring: IT Support Specialist

Responsibilities

• Provide technical support to end users by diagnosing, troubleshooting, and resolving software, and operating system issues.
• Ensure timely issue resolution, maintain workstation functionality, support Microsoft Office applications, and deliver high-quality customer service in a large enterprise environment

Requirements

• At least 1 year of experience in IT Support or Help Desk roles
• Experience providing technical support in organizations with over 1,000 users
• Strong proficiency in Microsoft Office 2016 or later
• Solid knowledge of computer hardware, software, and Windows operating systems
• Strong troubleshooting, problem-solving, and customer service skills
• Excellent communication and interpersonal skills
• Relevant academic degree, Practical Engineering Diploma, or recognized IT training program (100-150 hours, depending on educational background).

Why should you join us?

• Grow your career in a stable, innovative environment
• Collaborate closely with clients to deliver smart, high-quality solutions
• Make an impact in a dynamic, learning-driven environment
• Be part of a human, value-driven organization that cares