#23559 - Technical Moderator

Technical Moderators will be responsible for performing data collection directly with participants while utilizing sophisticated scanning equipment in a simulated environment. The ideal candidate has a strong combination of customer service and technology skills.

Responsibilities / Must-Haves

• Ability to work independently.
• Handle constructive feedback well.
• Guide hired research participants through data collection sessions in a secured office or home environment to perform scripted motion captures.
• Prepare and maintain assigned equipment and ensure the security of proprietary devices.
• Prepare participants for capture sessions, including intake, NDAs, scripting, and answering questions.
• Maintain the capture environment and implement lighting and staging changes.
• Respond swiftly to project updates and changes.
• Provide feedback to the Operations Lead on project improvements.
• Perform data uploads.
• Troubleshoot and mitigate customer-facing or technology-related issues.
• Perform other duties as assigned based on business needs.

Skills and Requirements

• Strong face-to-face customer service experience.
• Strong communication skills.
• Professional appearance and demeanor.
• Technologically adept and familiar with the latest trends in technology, including AI, ML, AR, and VR.
• Organized and detail-oriented.
• Thrives in a team environment.
• Ability to manage responsibilities in a fast-paced environment.

Experience

• Experience in a related role such as customer service, data collection, or QA.
• Experience with Microsoft Office 365 and its components, including:
  • SharePoint
  • Forms
  • Power Automate
  • Outlook
  • Word
  • Excel
• High school diploma.
• 2+ years of experience working in a team environment.

Why QualityAI?

QualityAI is an AI-first quality engineering company helping enterprises deploy and scale complex systems with greater confidence. Operating across data, models, platforms, infrastructure, and operational environments, the company provides assurance and engineering expertise that helps organizations ensure systems perform reliably in real-world conditions.

Formerly Qualitest, QualityAI supports global enterprises across regulated and technology-driven industries, combining deep engineering heritage with AI-enabled delivery, operational assurance, and lifecycle expertise to help clients achieve certainty at go-live.

• Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
• Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
• Clear view of your career and progression with the company – QualityAI is growing massively (since Jan 2021 – added more than 2000 engineers) and giving you the opportunity to grow with us.
• Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.
• Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more
• Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
• Wage up to $25/hr

If you like what you have read, send us your resume and let’s start talking!

Intrigued to find more about us? Visit our website at https://www.QualityAIgroup.com/

If you like what you have read, send us your resume and let’s start talking!

https://www.linkedin.com/company/qualityaigroup